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Support

Last updated: April 26, 2026

1. Getting Help

Fair Divider is a free tool. We do our best to respond to support requests promptly, typically within 5 business days. For all questions, bug reports, accessibility issues, or feature suggestions, contact us at:

support@fairdivider.com

For privacy-related questions, please use privacy@fairdivider.com.

2. What to Include in a Support Request

To help us help you faster, please include:

• A short description of what you were trying to do
• What happened instead (the unexpected behavior)
• The browser or device you were using (e.g., "Safari on iPhone 15", "Chrome on Windows 11")
• If applicable, the room code of the multi-device session (six-letter code shown at the top of the screen)
• The approximate time the issue occurred (we use this to look at server logs)

Do not include passwords, payment data, or other sensitive personal information — Fair Divider never asks for them.

3. Frequently Asked Questions

How does Fair Divider decide who pays what?

Fair Divider computes an envy-free allocation: each participant gets the room they prefer at its price, and the rents always add up to the total you entered. The calculation runs on our servers.

Why is the result not exact to the cent?

The result is fair within a small precision margin you control, and is rounded to the nearest cent. This is documented in our Terms of Service, section 3.

I got disconnected from a multi-device session. Can I rejoin?

Yes. Open the same room link or enter the same room code in the lobby. Your browser remembers your participant identity using local storage, so the division continues from where you left off as long as the session is still active (sessions expire 7 days after creation, or after 2 hours of inactivity in in-memory mode).

Can I delete my division data?

Yes. See our Account & Data Deletion page.

Is Fair Divider free?

Yes, Fair Divider is completely free for personal use. There are no ads, no accounts, and no premium tier.

4. Troubleshooting

The page loads blank or stuck on a loading spinner

• Refresh the page (Ctrl/Cmd + Shift + R for a hard refresh)
• Disable browser extensions that block scripts (e.g., uBlock Origin, NoScript)
• Try a different browser to isolate the problem
• Make sure your browser supports modern JavaScript (any browser from 2022 or later)

I cannot create a room

• The Cloudflare Turnstile challenge may have expired — refresh the page
• Check that your browser is not blocking challenges.cloudflare.com
• Some VPNs or corporate proxies block Turnstile; try a different network

My participant name appears with an exclamation mark or empty

The session may have lost its connection to the server. Refresh the page; your local storage will rejoin you to the room.

5. Mobile Apps

Native iOS and Android apps are in development. Once released, they will use the same backend and follow the same support process described above. Per-app version compatibility notes will appear here when applicable.

6. Reporting Security Issues

If you believe you have found a security vulnerability, please report it privately to security@fairdivider.com rather than disclosing it publicly. We will acknowledge receipt within 2 business days.

7. Accessibility

For accessibility-related issues see our Accessibility Statement.